Terms of service

KOTOYEN TERMS OF SERVICE

Last Updated: 12 June 2026

Welcome to Kotoyen. These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

  1. ABOUT KOTOYEN

Kotoyen is a lifestyle brand focused on providing quality apparel and everyday essentials designed for comfort, confidence, and simplicity.

Throughout these Terms, "Kotoyen", "we", "our", and "us" refer to Kotoyen and its operators.

  1. WEBSITE USE

By using our website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.
• You will use the website lawfully.
• You will not attempt to interfere with the security or functionality of the website.

  1. PRODUCTS AND PRICING

We strive to ensure that all product descriptions, images, and pricing information are accurate.

However:

• Product colours may vary slightly depending on screen settings.
• Product availability may change without notice.
• We reserve the right to correct pricing errors or inaccuracies at any time.

  1. ORDERS

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel orders where fraud is suspected.
• Limit quantities purchased.
• Cancel orders due to pricing, inventory, or technical errors.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

  1. PAYMENTS

Payments must be completed through approved payment methods available on our website.

We do not store full payment card details and use trusted third-party payment providers to process transactions securely.

  1. SHIPPING AND DELIVERY

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery delays may occur due to:

• Courier issues
• Customs procedures
• Weather conditions
• Public holidays
• Circumstances beyond our control

Please refer to our Shipping & Delivery Policy for additional information.

  1. RETURNS AND REFUNDS

Due to the intimate nature of underwear products, opened, worn, washed, or used items cannot be returned unless they are faulty, damaged, or supplied incorrectly.

For full details, please refer to our Refund & Returns Policy.

  1. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• Logos
• Branding
• Product images
• Videos
• Graphics
• Text
• Designs

remain the property of Kotoyen and may not be copied, reproduced, or used without written permission.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Kotoyen shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.

Our total liability shall not exceed the amount paid for the product or order in question.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

  1. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on our website.

  1. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

  1. CONTACT US

For questions regarding these Terms of Service, please contact:

Email: support@kotoyen.com

Website: www.kotoyen.com

Thank you for choosing Kotoyen.

Comfort. Confidence. No pressure.